Services and facilies at the airport

Naples Airport – Capodichino

All the information you need when at the airport

Where do I check-in at Naples Airport ?

There are 55 counters for check-in procedures on the ground floor of the terminal. The counter number for your flight will appear on the monitors at least two hours prior to the scheduled departure.

I have made an online check in what happens now?

If you only have hand luggage you can pass the security check that are located on the first floor, otherwise you will have to find your checkin counter to board your luggage.

What’s the best time to arrive at the airport?

The best time depends on your flight, however we recommend to be at the airport at least 2.5hrs before your intention flight and at least 1.5 hrs prior to your national flight.

What should I have on hand to check in?

You will have to present your airline ticket (paper or electronic) a form of identity and, when applicable, your frequently flyer or loyalty card.

When checkin in your hand luggage will be measured and weigh, please check your Airline website to see the hand luggage size.

My destination is the UK, Northern Ireland or Egypt, should I follow specific procedure in order to check in?

Following the USE2017/458 Regulation all passengers younger than 18 y.o. or in possessions of ID card or non electronic passport departing to UK, northern ireland and Egypt should arrive earlier in order to fulfill the border controls.

Besides, passengers over 14 years old and in possession of electronic passport, can use automatic border control (E-Gates).

How long will it takes to exit the airport?

The amount of time you will need to exit the airport may vary based on the airline you’re traveling with and the airport of origin.

When arriving from another airport in Italy you will need less time (about 15/20min if you are traveling only with a hand luggage), however when arriving from another country it may take a lot more due to security checks and luggage retrieval.

What happens if I cannot find my luggage?

If you cannot find your luggage at the baggage claim, or you find that your bags have been damaged, please do not leave the area.

You will first need to fill in a module named PIR (Property Irregularity Report) that can be found at the Lost&Found office related to your carrier. The office will contact you when your bags will be found.

Where is the Lost&Found office?

There are two offices for assistance at the airport.

GH
tel. 081.7896118 – operating in conjunction with arriving flights.
email: lost&found@ghnapoli.it

AVIATION SERVICES
tel. 081.19020565 – Operating 24/7
email infobag@as-airport.it

Each office will manage the assistance for specific carriers, you can find the complete list on the official Airport Capodichino Web site.

You can also use the Lost&Found website.

I do not have cash with me is there an ATM or Bank at the airport?

Yes, there are both and you can find all the services available in the section SERVICES.

Post Office

Terminal 1, External Departures Area
Phone: 081-7803003
Hours: Monday – Friday 8:00 a.m. – 1:30 p.m.; Saturday 8:00 a.m. – 12.30 p.m.

Bureau de Change (Exchange Offices)

Arrivals area
Opening hours: Mondays to Sundays: 08.00 -21.15
Ph. +39 081-18639820

Departure lounge
Opening hours: Mondays to Sundays: 05.30 -20.15
Ph. +39 081-18639820

Bank

Agency 41 – Terminal 1, External Departures Area
Phone: 081-7805755
Hours: 8.30 a.m.-1.30 p.m./ 2.45 – 4.15 p.m.
8.30 a.m. – 14.45 p.m.(14 august – 19 september – 24 december – 31 december).

ATMs are also located in the following areas:
– external departures area
– check in area – ground floor
– departure area before security check – first floor
– gates area

Inter-faith Chapel

The airport Inter-faith Chapel is located outside the Departures Area of the terminal. It is open every day from 9.00 a.m. to 6.00 p.m.

Food & Shopping

There are several shops at the airport, you can find the full list by clicking on the link below:

Before security checks
Bars & Restaurants
Shops

After security checks
Bars & Restaurants
Shops

WI-FI Connection

Throughout the airport the Wi-fi connection is available for free. To access the service you only need to connect your device to the Gesac network, then register on our welcome page or directly through your Facebook/ Twitter/ Linkedin account.

Health Service

First aid is available in the Arrivals Concourse and offers 24 hour assistance, in co-operation with the 118 emergency services, thanks to the staff of physicians and nurses who are equipped with emergency medical equipment.

Luggage Storage

If you need to store your bags, you will fin a monitored baggage storage on the first floor of the terminal, Departures Concourse near security control.
Every day from 5.00 a.m. to 10.00 p.m.
Ph. +39 081 789 6555

Only storage
€ 10,00/day/luggage Basic service (private room)
€ 12,00/day/luggage Premium service (private box)

Storage + fast track
€ 12,00 Basic service (private room)
€ 15,00 Premium service (private box)

Luggage Protection

At the airport is available the service from Truestar. Their stalls are located in the departure area. The cost for the service is 10€ and it takes a few minutes.
www.truestargroup.com

Cargo Shipping and Collection

Viale Maddalena
Opening hours: Monday-Friday from 6.00 a.m. to 11.00 p.m.
Saturday and Sunday – closed
Customer Service 081-7896319
Shipping Office – imports 081 7896290
Shipping Office . exports 081 7896721

Fast Track

The Fast Track Service will allow you to speed up the security checks to allow you to reach the gate faster through a priority lane.

The price for the service is 6€ (when purchased on line) and 7€ when using the automated kiosks on the first floor of the airport.

You can buy your fast track service here.here.

VIP lounge

The lounge is momentarily closed for renovation, it will be re-opened soon, following all direction to ensure the maximum safety during the ongoing pandemic.

Gesac Offices

Switchboard (from 8.00am to 4.00pm) 081 – 7896111
Parking&Forecourt 081-7896821/823
Property 081-7896487
Retail 081-7896489/874
Advertising 081-7896264/646
Network development 081-7896626/413
Comunicazione&Media 081-7896501 – comunicazione@gesac.it

Connection to and from the Airport

NCC
There are several private transfer services, we work in collaboration with Naples Airport Taxi, a private transfer service that offers high quality transfer at cheap prices. However you can find also other companies at the airport that will provide you with private transfers.

Shuttle bus
Alibus is a service which provides direct, rapid and efficient connections between Airport, Central Station and Port and allows to ANM vehicles to move quickly out of the vehicular traffic congestion using the dedicated port road system.

Extra urban buses

There are serveral services, you can check the full list here.

Taxi Service

The taxi service is always available outside the arrival lounge, we always advice to check the authenticity of the service, the license plate and the referral number on the side of the car.

Air Passengers rights

When traveling in Europe by plane you have rights that may be different from your country. To know more about all your rights you can check the official website at: https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

For more detailed information about the Airport Capodichino please visit the official website.

CONTACT US FOR MORE INFORMATION

info@naplesairport.info

BOOK NOW ONLINE

Select your service and book in a few minutes

TAILORED MADE SOLUTIONS

Customize your experience